Privacy Policy for SmartCall24

Last updated: June 27, 2026

This Privacy Policy explains how SMARTCALL PRIVATE LIMITED ("we", "us", "our") collects, uses, shares, and protects information when you use the SmartCall24 mobile application and related services ("the App" or "the Platform"). By creating an account or using the App, you agree to the practices described in this Policy.

SmartCall24 is an India-only e-commerce and service-enquiry platform. It is available on Google Play and the Apple App Store.

Who we are

SmartCall24 is provided and operated by SMARTCALL PRIVATE LIMITED, a company incorporated in India and operating the "SmartCall24" platform.

Contact email: sales@smartcall24.com
Registered address: S-105, Plot No.-02 B.S., Bhiwadi Colony, Tijara, R.H.B. Bhiwadi, Tijara, Alwar – 301019, Rajasthan, India
Website: https://www.smartcall24.com/

For the purposes of India's Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025, SMARTCALL PRIVATE LIMITED is the Data Fiduciary for your personal data.

Grievance Officer. In accordance with the DPDP Act and the Information Technology Act, 2000, you may contact our Grievance Officer for any questions, requests, or complaints about your personal data:

Grievance Officer, SMARTCALL PRIVATE LIMITED Email: sales@smartcall24.com Address: S-105, Plot No.-02 B.S., Bhiwadi Colony, Tijara, R.H.B. Bhiwadi, Tijara, Alwar – 301019, Rajasthan, India

We aim to acknowledge grievances promptly and resolve them within the timelines required by applicable law.

What the App does

SmartCall24 lets users purchase a wide range of consumer products (such as groceries, fresh produce, packaged foods, beverages, personal care, baby care, health and wellness products, household essentials, electronics, and other goods) and submit paid service requests (such as ride booking, logistics, smart-home solutions, grocery assistance, ready-to-eat food, property services, scrap collection, and shopping assistance). After payment and request submission, our team or authorised service partners may contact you to verify, schedule, and fulfil your request. The App also offers an in-app wallet that you can load using an online payment service and spend only within the App.

Information we collect

We collect the following categories of data. For each, we list why we collect it and whether it is shared with third parties. Data that is handled only on your device and never transmitted to us is not listed below.

Data type	Why we collect it	Shared with
Name	To create and manage your account and to fulfil your orders and service requests	Service partners / delivery personnel, only as needed to fulfil your request
Phone number	Account registration and login via one-time password (OTP); order and service communication	Firebase Authentication (Google); service partners as needed to fulfil your request
Email address (if you provide it)	Account communication, receipts, and support	Not shared except with service providers acting for us
Delivery / service addresses (typed by you)	To deliver products and schedule/fulfil services at your chosen location	Service partners / delivery personnel as needed to fulfil your request
Service preferences and request details	To process and fulfil the products and services you request	Service partners as needed to fulfil your request
Payment and transaction information (order history, wallet balance, wallet top-up and spend history)	To process payments, operate the in-app wallet, issue refunds to the wallet, and prevent fraud. Card / UPI / bank credentials are collected and processed directly by our payment processor and are not stored by us	Razorpay (payment processor)
Bank account details (collected only if you delete your account while holding a remaining wallet balance)	To transfer your remaining wallet balance to you when you close your account	Our payment processor / banking partner, only to complete the transfer
Approximate location (derived from IP address)	Security, fraud prevention, and to determine product/service availability in your region	Not shared
App activity / usage data (screens viewed, in-app interactions, features used)	To understand usage and improve the App	Firebase Analytics (Google)
Crash logs and diagnostics (crash reports, performance and error data)	To keep the App stable and fix problems	Firebase Crashlytics (Google)
Device and other identifiers (device identifiers, app instance ID, push notification / FCM token)	Push notifications, analytics, security, and fraud prevention	Google (Firebase / Firebase Cloud Messaging)

What we do not collect. SmartCall24 does not collect precise GPS location (pickup and delivery addresses are typed by you as text), and does not access your contacts, photos or media library, messages, audio, calendar, health data, or web-browsing history. The App has no user-generated content features (no reviews, comments, chat, or uploads) and contains no advertising.

Third-party services

The App uses the following third-party services, which may process data as described above. We use them as service providers acting on our behalf; we do not sell your personal data to them.

Firebase Authentication (Google LLC) — receives your phone number to verify your identity via OTP login.
Firebase Analytics (Google LLC) — receives app activity and device identifiers to provide usage analytics.
Firebase Crashlytics (Google LLC) — receives crash logs, diagnostics, and device identifiers to help us maintain stability.
Firebase Cloud Messaging (Google LLC) — receives your device push token to deliver notifications.
Razorpay (Razorpay Software Private Limited) — processes your payments and wallet top-ups, including card, UPI, and bank details, which it handles under its own privacy policy. We receive transaction confirmations and limited payment metadata, not your full card or UPI credentials.
Amazon Web Services (AWS) — hosts our backend and stores App data on our behalf as our cloud infrastructure provider.
Authorised service partners and delivery personnel — receive the name, contact details, address, and request details necessary to fulfil the specific order or service you have requested.

These providers are permitted to use your data only to perform services for us, except where they act as independent controllers of payment data (such as Razorpay) under their own privacy policies.

How we use your information

We use the information we collect to:

provide, operate, and maintain the App and the Platform;
create and manage your account and authenticate you via OTP;
process your orders, service requests, payments, and wallet transactions;
contact you to verify, schedule, and fulfil your orders and service requests;
understand usage and improve our features and performance;
prevent fraud, secure the App, and protect our users; and
comply with our legal, tax, and regulatory obligations.

We process your personal data on the basis of your consent (which you give when you register and submit requests), to perform our contract with you (fulfilling your orders and services), and to comply with legal obligations. You may withdraw your consent at any time as described below; withdrawing consent may mean we can no longer provide some or all of the App's features.

How we share information

We do not sell your personal data, and we do not use it for advertising. We share data only as described in the table above: with service providers acting on our behalf, with authorised service partners and delivery personnel to the extent needed to fulfil your specific request, with our payment processor to complete transactions, and where sharing is required by law, legal process, or to protect our rights, users, or the public.

The in-app wallet

The App offers a closed-loop in-app wallet. Money you load into the wallet (via our payment processor) and amounts credited to your wallet (for example, when an order or service is cancelled) can be spent only within the App to purchase products and book services. During normal use, the balance cannot be withdrawn as cash or returned to your original payment method. However, if you delete your account while holding a remaining wallet balance, that balance is transferred to a bank account you provide as part of the deletion process (see "Deleting your account and data" below). We retain your wallet balance and a record of wallet top-ups, spends, refunds, and any closing transfer to operate the wallet, support you, and meet financial and legal record-keeping requirements. Full wallet terms are set out in our Terms & Conditions.

International transfers

We primarily store and process your data on infrastructure located in or serving India. Some of our service providers (such as Google and our cloud provider) may process limited data on servers outside India. Where this happens, the transfer is carried out in accordance with applicable Indian law, and we take reasonable steps to ensure your data continues to be protected.

Data retention

We retain your personal data for as long as your account is active or as needed to provide the App, fulfil your requests, and operate the wallet. When you request deletion of your account (see below), we erase your personal data within 30 days of the request, except where we are required to retain certain records — such as transaction, payment, tax, and fraud-prevention records — for longer periods under applicable law, in which case we retain only what the law requires and for no longer than necessary.

Security

All data is encrypted in transit using HTTPS/TLS. We apply reasonable technical and organisational measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. If a personal data breach occurs, we will notify affected users and the relevant authorities as required by applicable law.

Deleting your account and data

You can request deletion of your account and associated personal data at any time, from within the App or by emailing sales@smartcall24.com, or by visiting our Account & Data Deletion page at https://www.smartcall24.com/account-deletion.

When you submit a deletion request:

If your wallet has a remaining balance, you will be asked to provide bank account details so we can transfer that balance to you. Your deletion request cannot proceed until you provide these details and the transfer is arranged. If your wallet balance is zero, you can delete your account without this step.
Once the request is accepted, your data is scheduled for permanent deletion and is automatically deleted 30 days after the request.
If you log back into the App during that 30-day window, your deletion request is treated as withdrawn (cancelled) and your account remains active.
Certain records that we are legally required to keep (such as transaction, tax, and fraud-prevention records) may be retained for the period required by law, after which they are deleted.

Your rights

If you are in India, under the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025 you have the right to:

access a summary of the personal data we process about you and the processing activities;
correct, complete, or update your personal data;
erase your personal data where it is no longer needed for the purpose it was collected;
withdraw consent at any time (as easily as you gave it);
grievance redressal — raise any concern with our Grievance Officer above and, if unresolved, with the Data Protection Board of India; and
nominate another individual to exercise your rights in the event of your death or incapacity.

To exercise any of these rights, email sales@smartcall24.com. We may need to verify your identity before acting on a request.

Children's privacy

SmartCall24 is an 18+ application. When you register for the first time, you must confirm that you are at least 18 years old; if you do not provide this confirmation, you cannot create an account or use the App. Under Indian law, a "child" is any individual under the age of 18, and the App is not intended for or directed at anyone under 18. We do not knowingly collect or process the personal data of a person under 18, and we do not track, profile, monitor, or direct any behavioural targeting at minors. If you believe a person under 18 has registered, or that we have collected a minor's data, please contact us at sales@smartcall24.com and we will take appropriate steps to close the account and delete the data.

Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be notified within the App or by the contact details you have provided. The "Last updated" date at the top reflects the most recent version. Your continued use of the App after an update means you accept the revised Policy.

Contact

For any questions, requests, or complaints about this Policy or your personal data, contact:

SMARTCALL PRIVATE LIMITED — Grievance Officer Email: sales@smartcall24.com Address: S-105, Plot No.-02 B.S., Bhiwadi Colony, Tijara, R.H.B. Bhiwadi, Tijara, Alwar – 301019, Rajasthan, India